The "Info and Support Team" of the Information Centre will help you with questions and problems concerning the library and the IT services of the university. The Info and Support Counter is located on the ground floor of the library in Building 2 at Schlossstraße 26.

Phone: 0711 8926 2424

E-mail: ist(at)

Support desk hours:

from Sept. 19th 2022

Mo. - Do. 11:00am - 02:30pm

Fr.            11:00am - 02:00pm

Please contact for support outside this time.

Central contact point for:
  • Questions on information procurement
  • Setup of WLAN and VPN
  • Unlocking your account
  • Password reset
  • Credits for misprints
Die Glasfront der Bibliothek
Info and Support Counter