The "Info and Support Team" of the Information Centre will help you with questions and problems concerning the library and the IT services of the university. The Info and Support Counter is located on the ground floor of the library in Building 2 at Schlossstraße 26.

Phone: 0711 8926 2424

E-mail: ist(at)

Opening hours:

In accordance with the Corona Ordinance of the State Government of Baden-Württemberg, the Info and Support Counter will remain closed until 31.01.2021.

Please contact us in writing via the portal.

Central contact point for:
  • Questions on information procurement
  • Setup of WLAN and VPN
  • Unlocking your account
  • Password reset
  • Credits for misprints
Info and Support Counter